Deuromedia Customer and Technical Support - Enabling Customers Success

Deuromedia's Customer and Technical Support recognize that customers expect software products to provide solutions to their business problems.

The reality is that software products alone cannot accomplish this - it takes people and processes to provide a complete solution. The purpose of deuromedia Customer Support is to provide the technical support services required for successful implementation and operation of deuromedia software products.

It is our goal to achieve a level of support excellence that exceeds our customers' expectations and differentiates deuromedia software in the marketplace.

Features

• Service desk - available 24 hours a day, seven days a week and serves as a first point of contact for all customers support needs;
  
  
• Pro-active monitoring - services that diagnose and help prevent problems and keep your applications consistently available 24x7:
  
  
• Specialized Engineers - support technicians specialized in their fields: deployment, operation, support;
  
  
• Maintenance Releases - updates for current licensed deployments
  Flexible support channels - e-mail/web/phone support.

Contact

Please use the following information to get in contact with Deuromedia Customer Support:

Phone: +43 1 6986442 5000
E-mail: